Contact Us

This page explains how to contact the Online Casino Sites editorial team, what we can realistically help with, and — just as importantly — when your question belongs with a casino's own support desk or a state regulator instead. We research and review US online casinos. We do not hold player accounts, process deposits, pay out winnings or have access to anyone's balance.

If your message is about a specific account, stalled withdrawal or a bonus that did not credit, read the routing section below first. Sending it to us costs you time you could spend with the party that can actually act.

Reaching the editorial team

Use the contact form or email address published on yourtemplezen.com to reach us. Messages go to the editorial inbox and are read by the people who write and maintain the reviews, including Online Casino Sites editor Derek Warren. We are a small research desk, not a 24/7 call center, so replies are not instant and we do not offer phone support.

To get a useful answer back, include:

• The page on yourtemplezen.com you are writing about, and the section or claim in question
• The casino brand name, spelled as it appears on the operator's site
• Your state of residence — availability, payment options and legal status all change at the state line
• Dates, amounts in USD and a short timeline if you are reporting an experience
• Screenshots or terms pages if you are telling us an offer's conditions have changed

Do not send us passwords, full card numbers, Social Security numbers or copies of ID documents. We have no reason to hold them, and no legitimate review site should ask you for them.

What we can help with — and what we can't

We can help	We can't help
Correcting an outdated bonus figure, wagering term or rating on our pages	Opening, closing, unlocking or verifying a casino account
Explaining how wagering requirements, max bonus bets or cashout caps work in general	Releasing a withheld withdrawal or overturning a confiscated balance
Pointing you to the right regulator or complaints route for your state	Acting as an arbitrator between you and an operator
Press, partnership and advertising enquiries	Advice on what to bet, or any claim about what you might win
Feedback on coverage gaps and pages you want written	Gambling counseling — trained services do this properly, we do not

Where a casino complaint actually goes

Complaints follow a sequence, and skipping steps usually slows things down. In rough order:

1. The operator's own support. Live chat and email are the standard channels at the casinos we cover. Ask for a ticket or reference number and keep it.
2. The operator's formal complaints procedure. Most published terms set out an escalation path and a response window. Put the complaint in writing so there is a record.
3. The regulator, where one exists. In states that license online casino gaming, the state gaming regulator or division of gaming enforcement accepts player complaints about licensed operators. Check the regulator's site for the current filing process.
4. Payment provider or bank. Relevant for unauthorized charges, not for disputed bonus terms you agreed to.

One distinction matters more than any other here: a site accepting US customers is not the same as a site being authorized to serve them. Offshore brands that take American sign-ups generally sit outside any US state's licensing regime, which means there is no US regulator to escalate to. If that matters to you — and for dispute protection it should — verify licensing before you deposit, not after. Our editorial standards page explains how we approach that question.

Advertising, commissions and how that affects our answers

Online Casino Sites earns commission when a reader signs up with some of the casinos listed on this site. That is how the research is funded. It does not buy a ranking, a rating or a softer review, and it does not change what we tell you in an email. If we think an offer is a poor deal once the terms are read, we say so in the review and we will say so to you directly.

Commercial contacts — affiliate managers, operators wanting a listing reviewed, agencies pitching coverage — should use the same inbox and say plainly what they want. Being listed requires passing our checks. A payment does not substitute for that, and we do not accept pre-written reviews or sponsored copy presented as editorial.

Correcting our coverage: the offers we currently list

Bonus terms move faster than most pages are updated, which is why reader corrections are genuinely useful. Our listings were last fact-checked on Sep 25, 2026. If you find a discrepancy between what we publish and what an operator's terms page says today, tell us which brand and what changed.

These are the listings we get the most mail about, and the specific things worth flagging:

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits at the top of our list because the headline match percentage and the $10,000 ceiling are among the largest in our comparison set, and the free spins are bundled rather than sold as a separate step. That size is also the reason to read the small print: a 410% match is credited as bonus funds, and bonus funds normally carry a wagering requirement, a maximum bet while the bonus is active, an expiry date and a cap on how much of a win can be cashed out. Nobody deposits enough to see the full $10,000 in practice — the ceiling describes the maximum, not what a typical player gets. Editorial rating 10.0. Limitation: the more aggressive the match, the more the conditions decide the real value, and a large bonus balance is the easiest kind to forfeit by breaching a max-bet rule.

Magician Bet — 101% No Wagering

This one is on the page for the opposite reason. The match is modest, but "no wagering" means the bonus is not locked behind a playthrough multiple, which removes the single biggest reason players lose bonus money on paper. For anyone who has been burned by a 40x requirement, a smaller no-wagering offer can be worth more in cash terms than a headline-grabbing match. Editorial rating 9.7. Limitation: no-wagering offers usually come with tighter caps elsewhere — minimum deposit, maximum bonus amount, or a short window to use it — so the ceiling on what you can realistically extract is low.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Named-title free spins are the distinguishing feature: the 50 spins are tied to Cash Chaser rather than usable anywhere, which is common and worth understanding before you claim. Spin winnings are frequently paid as bonus credit with their own playthrough, separate from the deposit match. Editorial rating 9.6. Limitation: game-restricted spins are only as good as the game — if that title's volatility or RTP does not suit how you play, the spins portion of the offer is close to worthless to you.

Uptown Aces — 600% for New Players

The highest match percentage in our top ten, and the clearest illustration of why percentage alone is a bad comparison metric. A 600% match on a small qualifying deposit with a low bonus cap can deliver less usable balance than a 200% match with a generous ceiling. Editorial rating 9.6. Limitation: the offer is new-player only, once per household in most terms of this type, and the percentage headline tells you nothing about the wagering multiple attached.

The rest of the list

Card Crush (Instant Welcome Reward: 2 Mystery Coins and 5 Cards, 9.2), Zumba Cards (250% deposit bonus up to 250 SC, 9.2), BetUS (200% up to $4,000 for new players, 9.1), Amazon Jackpots (4 Posters + 40 free SC + Bonus Wheel for $20, 8.7), Slots and Casino (500% up to $2,500 across three deposits, 8.6) and Bets.FM (225% deposit bonus up to 1 BTC + 225 free spins, 8.6) round out the listings. Two things to note when you write to us about these. First, offers quoted in SC are sweepstakes-style currencies, not USD, and they redeem under their own rules. Second, the Slots and Casino figure is spread over three separate deposits, and the Bets.FM bonus is denominated in bitcoin, so its dollar value moves with the exchange rate.

Money questions we answer in general terms only

We get a steady stream of payment questions. We will explain how something normally works; we cannot confirm what a specific operator will do with a specific transaction, and we will not promise a payout timeline.

• Cost to take part. A welcome match requires a qualifying deposit — a match is never free money, and an offer priced at a set amount, like the $20 Amazon Jackpots package, is a purchase. Minimum deposits vary by brand and method.
• Paying in. Debit cards are the most widely accepted method at US-facing sites. Credit cards are accepted by some operators but many US card issuers decline gambling transactions outright. ACH and online bank transfer are common; e-wallet availability varies, and PayPal is generally limited to state-licensed operators rather than offshore ones. Crypto is the main route at brands quoting bitcoin bonuses.
• Getting paid. Withdrawals often must return to the deposit method where possible. Expect a minimum withdrawal amount, a per-week or per-month cap, and a processing window before the payment method's own clearing time starts. Advertised speeds are operator claims, not results we have measured.
• Fees. Some methods carry an operator fee, some carry a provider fee, and currency conversion applies to anything not settled in USD. Check the cashier page for the fee schedule that applies to your method.
• Verification. KYC identity checks are standard before a first withdrawal, and source-of-funds checks can be requested on larger amounts. Documents requested mid-withdrawal are the single most common cause of the delays readers write to us about. Completing verification early removes that friction.

What the sites we cover offer beyond the games

The catalogs behind these brands fall into recognizable groups: slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier; and video poker or specialty games. Slot outcomes are driven by random number generators, with RTP and volatility describing long-run return and swing rather than anything about your next session. Most of these operators also run mobile browser play or an app, and the game selection there is sometimes narrower than on desktop.

Several of the brands on our list also run adjacent product lines. BetUS, for example, operates sportsbook and racing markets alongside its casino. Those sit under different bonus terms, different wagering rules and, in licensed states, sometimes a different license category entirely — a sports welcome offer is rarely interchangeable with a casino one. If you are contacting us about a promotion, tell us which product it came from.

Eligibility and legal standing in the US

You must be 21 or older to use this site and to gamble at the operators we list, and gambling law in the United States is set state by state on top of a federal layer. Some states license and regulate online casino gaming; many do not, and a handful prohibit it. Sweepstakes and social-casino models operate under a separate legal theory again and are not available everywhere. Accepting a US sign-up does not establish that an operator is authorized in your state — verify your own state's position before depositing, and understand that where no US license exists, no US regulator oversees the dispute.

Gambling winnings are generally taxable income in the US; how you report them is a question for a tax professional, not for us. Our full terms of use set out the limits of what this site provides.

If gambling has stopped being fun

Please do not write to us for this — contact a service trained to help. Operators are required or expected to offer deposit limits, loss limits, cooling-off periods and self-exclusion, and state-licensed sites support state self-exclusion registers. Blocking software can restrict gambling sites across your devices. The National Council on Problem Gambling runs a confidential 24/7 helpline and chat service at 1-800-GAMBLER. Our responsible gambling guide covers the tools and where to find them.

Before you hit send

Check the review page for the brand first — a lot of questions we receive are answered in the terms section. If it is an account or payout matter, the operator's support desk is step one and we cannot shortcut it. If it is a correction, a coverage request, or a commercial enquiry, write in with the specifics and we will get back to you as the queue allows. Straightforward, well-documented messages get better answers than long ones.